We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn and unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at info@luxovague.com with your order number. If your return is accepted, we'll send you the return address and instructions on how and where to send your parcel. Return postage is at your cost, except for faulty items or our error; we recommend a tracked service. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order on delivery and contact us immediately if the item is faulty, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Gift cards cannot be returned. For hygiene reasons, footwear should be tried on indoors on a clean surface — worn shoes showing outdoor use cannot be accepted for return. If you're unsure about your specific case, just get in touch.

Right to Cancel (14 Days)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. As above, the item must be in its original, unworn condition with tags and packaging, and you'll need proof of purchase. This statutory right is in addition to our 30-day returns policy.

Exchanges

Need a different size or colour? Contact us at info@luxovague.com with your order number and the item you'd like instead. Once your return is accepted and the original item is on its way back to us, we'll ship the replacement free of charge. Return postage for the original item remains at your cost, except for faulty items or our error.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund is approved. If approved, you'll be refunded automatically to your original payment method within 14 days. Please remember it can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return and you haven't received it, contact us at info@luxovague.com.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, under which goods must be as described, fit for purpose, and of satisfactory quality.