We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn and unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at info@luxovague.com with your order number. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order on delivery and contact us immediately if the item is faulty, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom or personalised products, and personal care goods. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Right to Cancel (14 Days)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. As above, the item must be in its original, unworn condition with tags and packaging, and you'll need proof of purchase. This statutory right is in addition to our 30-day returns policy.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund is approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return and you haven't received it, contact us at info@luxovague.com.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, under which goods must be as described, fit for purpose, and of satisfactory quality.